Shipping Policy – The Pet Sleuth

Effective Date: May 18, 2026

Thank you for shopping with The Pet Sleuth. We are committed to providing a reliable and efficient shipping experience for our customers. Please review the following Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on:

• Product availability;
• Supplier processing times;
• Order volume;
• Holidays or carrier delays.

Orders placed on weekends or holidays will begin processing on the next business day.

The Pet Sleuth reserves the right to cancel or decline orders due to inventory issues, pricing errors, suspected fraud, or supplier availability limitations.

2. Shipping Timeframes

Estimated shipping times vary depending on the product, warehouse location, carrier, and destination.

Most orders within the United States are typically delivered within:

• 3–10 business days after shipment.

Some specialty, oversized, custom, or high-demand items may require additional processing or transit time.

Delivery estimates are not guaranteed and may be affected by:

• Weather conditions;
• Carrier delays;
• Supply chain interruptions;
• Incorrect shipping information provided by the customer.

3. Tracking Information

Tracking information is typically provided once an order has been processed and shipped.

Customers will receive shipment tracking updates via email when available. Tracking availability may vary depending on the shipping carrier and product supplier.

4. Split Shipments

Because products may ship from different suppliers or warehouse locations, orders containing multiple items may arrive in separate packages and at different times.

Customers may receive multiple tracking numbers for a single order.

5. Shipping Carriers

The Pet Sleuth works with various shipping partners and fulfillment providers, including major national carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Other regional carriers

Carrier selection is determined based on the most efficient and cost-effective delivery method available.

6. Shipping Rates

Shipping costs are calculated based on:

• Product size and weight;
• Shipping destination;
• Supplier fulfillment fees;
• Carrier rates.

Certain products or promotions may qualify for free shipping at our discretion.

Even when free shipping promotions are offered, shipping expenses remain incorporated into the operational cost of order fulfillment.

7. Incorrect Addresses & Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

The Pet Sleuth is not responsible for:

• Delays caused by incorrect addresses;
• Failed delivery attempts;
• Packages refused by the recipient;
• Orders marked as delivered by the carrier.

Additional shipping fees may apply for returned or re-shipped packages.

8. Lost, Stolen, or Damaged Packages

If a package is lost, damaged, or arrives with visible shipping damage, customers must contact The Pet Sleuth within 7 calendar days of delivery or expected delivery date.

Claims may require:

• Photographs of damaged packaging or products;
• Carrier documentation;
• Verification of shipping information.

The Pet Sleuth will work with the shipping carrier and fulfillment partners to investigate the issue and determine an appropriate resolution.

9. Product Availability & Inventory

Inventory levels are updated regularly; however, due to supplier synchronization and fulfillment timing, some products may become unavailable after an order is placed.

If an item becomes unavailable:

• The order may be delayed;
• A substitute may be offered;
• The order may be canceled and refunded or credited at our discretion.

10. Third-Party Fulfillment Disclosure

Certain products sold through The Pet Sleuth are fulfilled and shipped directly from trusted third-party suppliers and fulfillment partners.

Packaging, packing slips, or shipping labels may vary depending on the fulfillment source and operational requirements.

11. Contact Information

For shipping questions, delivery issues, or order inquiries, please contact us through our official contact page on The Pet Sleuth website.

By placing an order with The Pet Sleuth, customers acknowledge and agree to the terms outlined in this Shipping Policy.